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If a Creative Cloud app asks for a serial number

Creative Cloud apps do not require serial numbers. If you are asked to enter a serial number when you start a Creative Cloud app, it is an error. For help resolving this issue, see Troubleshoot when Creative Cloud apps ask for serial number.

If you purchased from Adobe.com or registered your product

If you downloaded your product from Adobe.com or have registered it, finding your serial number is simple. Adobe keeps track of it for you.

To see a list of your registered products and their serial numbers, follow these steps:

Access your Adobe ID account, and sign in with your Adobe ID and password.

Your Adobe ID is the unique email address you first used when you started your membership, or purchased an Adobe app or service. If you used your social (Facebook or Google) account to create your Adobe ID account, your Adobe ID is the same as the email address associated with your social account. For more information, see Manage your Adobe ID account.

In the Order history screen, click the order number in the ORDER# column.

In the Order number screen, click Downloads and Serial Numbers.

If you have the product packaging or a redemption code from a reseller

If you have the product packaging or a redemption code from a reseller, check the following table to find your serial number.

If you purchased your product using a prepaid card, have a boxed product, or bought from a reseller, here's how to find your serial number.

Invalid or revoked serial number

If you receive a message when trying to install Adobe Creative Suite or Adobe Acrobat, stating that the serial number you are using has been revoked, or is invalid, it is because the serial number you are attempting to use has been blocked by Adobe. Adobe blocks serial numbers that are known to have not been issued by Adobe, or are known to have been used fraudulently by unauthorized sellers to produce counterfeit software. Unfortunately, you may only know the serial number has been blocked for this reason when re-activating or reinstalling Adobe software.

To learn more and to resolve this issue, visit this page.

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Depending on how you purchased your Adobe Student & Teacher edition product, you may have received a serial number or a redemption code.

You’ll need the serial number to register your product, update your product, upgrade to a Creative Cloud plan, or qualify for certain types of service plans. Use the redemption code—sent in less secure situations—to redeem your product license and get your serial number.

No serial number is needed for subscription or membership products. Simply sign in with your Adobe ID to activate your membership.

If you purchased a stand-alone version of a product—via a card, as a download, or on discs in a box (for example, Acrobat XI, Photoshop Elements, or Lightroom 6)—you will need your serial number to install the app. Enter your serial number when prompted during the installation of your app.

If you registered your product or downloaded it from Adobe.com, finding your serial number is simple. Adobe keeps track of it for you.

To see a list of your registered products and their serial numbers, sign in with your Adobe ID and password.

Note:

Having trouble with your Adobe ID? See Adobe ID, sign-in, and account help.

Click the Planstab, and then click My products in the left pane. A list of your registered products and serial numbers is displayed.

Serial number not showing up in your Adobe account?

Check the following table to find your serial number.

How did you receive your product?	Find your serial number:
In a product box.	Printed on the disc or disc sleeve. Note: For Elements products, the serial number is located on the Windows DVD sleeve.
As a download from Adobe.	In an email from Adobe containing the serial number for the product you purchased. Look for the subject line 'Your Serial Number' or 'Your Serial Numbers.'

Redeem products purchased from a store or online retailer

No serial number is needed for membership or subscription products such as Creative Cloud - Student and Teacher plan. Simply sign in with your Adobe ID to activate your membership.

If you purchased a membership from a retailer, however, you may have received a redemption code—for example, beneath the scratch-off foil on the back of a prepaid card. If you have a redemption code, follow the steps below to redeem your code and activate your membership.

Redeem a redemption code to activate your membership.

Go to creative.adobe.com/educard and do one of the following:

• Have an Adobe ID? Enter it and your Adobe password, and click Sign In.

• Don't have an Adobe ID? Click Sign Up and follow the onscreen instructions.

Enter the required information regarding your academic status and click Continue.

Enter the 24-digit alphanumeric redemption code and click Activate Membership.

Note:

Redemption codes contain both letters and numbers. The other numeric codes such as the UPC code on your insert, card, or email are not your redemption code.

Read the renewal plan terms and click Accept Terms & Conditions.

If prompted, enter billing information and click Continue.

In the window that appears, click Get Started again.

You now have access to the apps that are included in your membership plan. Click Open the Creative Cloud app to start downloading your software.

If you purchased a stand-alone version of a product (for example, Acrobat XI, Photoshop Elements, or Lightroom 6), you need a serial number to activate your app. In the following table, choose the option that applies to you to find information about your serial number or redemption code.

Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices Online Privacy Policy