5/16/2019»»Thursday

Kernel Repair

5/16/2019
    93 - Comments

Hi,

I hope somebody can help me get my PC up and running again. I will describe as much as possible the steps that lead me to this issue:

Since the last Windows 10 regular update on my PC (dated April 11th 2017), my PC was under continuous load with high fan noises and high CPU and memory load (between 30 to 40% while not having any programs open). Tried to pinpoint reason why this was by opening task manager and this showed that 'servicehost' was taking up most of the resources. It was not just one servicehost that was running, but about 25 in total. Tried to search a bit online for possible causes and ended up looking at the Windows update settings. This showed that it was downloading a Windows update, there was however no progress and this was stuck on 0%.

A bit annoyed (not the first time I experienced high CPU usage because of servicehost), I decided to remove the last update of Windows from the update list (dated 11 April 2017), thinking this would just revert back to the Windows state of before the update, not the best move apparently. On restart to make changes applicable it got stuck in startup screen.

First it shows 'preparing automatic repair' and then a blue screen with 'Your PC/device needs to be repaired. - Cannot load the OS because of missing/damaged Kernel - File: WINDOWSsystem32ntoskrnl.exe - errorcode: 0xc0000221 - You have to use the repair programs..' (Attached a screenshot of the error in Dutch language)

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Pressing F8 to use the boot menu does not allow any actions to be performed. I get a selection menu, but they all trigger the same error screen to pop up.

I have a ASUS repair disc for my laptop from at the time I bought it, this however does not trigger anything when I boot up, only the same screen shows up.

Main concern for me is to try to secure my data on the disc first, before I would for instance need to perform a clean install or other process that would render data to be lost.

So main question is:

- a way of getting the system out of the current state and to normal operation without loss of data or otherwise try to recover data first before needing to reinstall OS completely and losing all data.

Thanks in advance.